GENERAL INFORMATION


·         In which countries is it possible to shop online?

Spain, Portugal, France, Italy, Germany, UK, Austria, Belgium, Holland, Ireland, Luxembourg, Sweden, Norway, Denmark, Monaco, Switzerland.

·         How many languages is it possible to browse in?

Spanish, English, French

·         Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

·         Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

·         Is it possible to receive periodic information via email?

Yes. By simply clicking on Newsletter you will receive information on Made in Colors latest products and offers

·         How do I recover my forgotten password?

You can’t recover your password; you have to create a new account.

·         How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

·         Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

·         Can I cancel my order?

No, we don’t accept cancels, only in case of faulty item.

·         What should I do if I receive a faulty item?

We only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

·         What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.