General information

IN WHICH COUNTRIES IS IT POSSIBLE TO SHOP ONLINE?

Only in UK.

 

HOW MANY LANGUAGES IS IT POSSIBLE TO BROWSE IN?

Only English

 

ARE OUT-OF-STOCK ITEMS RESTOCKED?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

 

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

 

IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION VIA EMAIL?

Yes. By simply clicking on Newsletter you will receive information on Made in Colors latest products and offers

 

HOW DO I RECOVER MY FORGOTTEN PASSWORD?

You can’t recover your password; you have to create a new account.

 

HOW CAN I BE SURE THAT I’VE MADE MY PURCHASE CORRECTLY?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

 

CAN I REMOVE ITEMS FROM MY ORDER?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

 

CAN I CANCEL MY ORDER?

No, we don’t accept cancels, only in case of faulty item.

 

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?

We only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.

 

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

If you were to accidentally receive an item that you did not order, please contact our customer service.

 

  1. OBJECT

These General Conditions regulate the acquisition of the products offered on the website https://www.madeincolors.com, of which MIC DEVELOPPEMENT SL is the owner (hereinafter, Made in Colors).

The acquisition of any of the products implies the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.

These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read its contents before proceeding to the acquisition of any of the products offered.

  1. IDENTIFICATION

Made in Colors, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

  • Its corporate name is: MIC DEVELOPPEMENT SL.
  • Its commercial name is: Made in Colors.
  • Your VAT number is: B55119358.
  • Its registered office is at: C / Vilamaniscle, nave 3.7 – 17600 Figueres – GIRONA (SPAIN).
  • It is registered in the Mercantile Register of GIRONA, Volume 2846, Folio 67, Section 8, Page GI-52469.
  1. COMMUNICATIONS

To communicate with us, we put at your disposal different means of contact that we detail below:

All notifications and communications between users and Made in Colors will be considered effective, for all purposes, when they are made through any of the means detailed above.

  1. PRODUCTS

The products offered, along with the main characteristics of the same and their price appear on the screen.

Made in Colors reserves the right to decide, at any time, the products and / or services offered to Customers. In this way, Made in Colors may, at any time, add new products and / or services to those currently offered. Likewise, Made in Colors reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

Once inside https://www.madeincolors.com, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the conditions general and particular, posted at https://www.madeincolors.com.

 

  1. AVAILABILITY AND SUBSTITUTIONS

Made in Colors aims to guarantee the availability of all products that are advertised through https://www.madeincolors.com. However, in the event that any requested product is not available or if it has been exhausted, the customer will be informed by the e-mail provided at the time of purchase as soon as possible.

If the product is not available, and the consumer has been informed, Made in Colors may supply a product with similar characteristics without price increase, in which case, the consumer may accept or reject it exercising his right of withdrawal and termination of the contract .

In case of unavailability of all or part of the order, and the rejection of replacement products by the customer, the refund previously paid, will be made in the same way that made the payment of the purchase

If Made in Colors is unreasonably delayed in the return of the amounts paid, the consumer may claim double the amount owed.

 

. PURCHASE AND / OR PROCUREMENT PROCESS To make any purchase at https://www.madeincolors.com, it is necessary that the customer is of legal age. The steps to follow to make the purchase are: 1. Product selection.2. Summary of the cart.3. Billing detail.4. Shipping address.5. Select payment method.6. Accept general conditions.7. Link to payment gateway.8. Finalize purchase. The contract will be filed in electronic format. Likewise, it is recommended that the client print and / or keep a copy in durable support of the conditions of sale when placing his order, as well as proof of receipt sent by Made in Colors by email. During the operation of the sale and its subsequent logistics management, a PDF document is generated for monitoring and control of this. This document together with the final invoice is physically filed in the premises of the person in charge. Said document will be archived and guarded in paper and digital format. When you place an order you will receive an email with all the details of your order. BILLING Along with your order, you will receive the corresponding invoice. For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it by e-mail. You can, at any time, revoke this consent by e-mail to receive the paper invoice. This invoice will be sent after placing the order. OBSERVATIONS All orders include in the logistics box delivery note / invoice of the corresponding order. In case the purchased product is of small dimensions, I have been unable to include the invoice / delivery note in paper format inside it, it will be sent by e-mail.  6. DELIVERY The order will be delivered at the address designated by the client at the time of contracting according to the modality chosen. The scope of delivery includes the following areas: United Kingdom of Great Britain.

 

FORMS AND DELIVERY TIMES

  1. By land, sea and air transport:

Our commitment to the delivery times for the United Kingdom is 3 to 5 days for products in stock, otherwise the estimated time of preparation / delivery and delivery will be communicated by e-mail.

Delivery times may vary due to causes beyond the control of Made in Colors, whether due to the calendar of national, provincial or local festivities, as well as atmospheric phenomena that prevent the normal development of the transport logistics activity, in any of its modalities.

Made in Colors reserves the right to vary the type of delivery and the company (currently DHL) for which the shipment is made, regardless of what is stated on this website and provided that it does not cause a manifest damage to the customer. Any change / modification in the form, dates or transport company, will be communicated to the client by e-mail.

  1. PRICES, EXPENSES AND TAXES

The prices of the products that are collected in https://www.madeincolors.com will be expressed in £ (Pound sterling) unless otherwise stated and will be guaranteed during the validity period of the same, except printing error and be whatever the destination of the order.

The final prices of all products, (and where applicable, the final prices per unit of measure, when mandatory) together with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalog of https://www.madeincolors.com.

  • The products have VAT included.
  • The VAT rate is 21%.
  • The shipping costs will be detailed in the purchase process, may vary depending on the place of delivery, however, currently shipping costs are free.

The prices of the products may vary at any time. In this case, the price to be applied will be the current one on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before the latter formalizes its acceptance.

  1. FORMS OF PAYMENT

We offer these forms of payment:

  1. By credit or debit card

You can make the payment immediately through the secure SSL payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and banking data will be protected with all the security measures established by the Organic Law on Data Protection 15/1999, its Development Regulation and other laws and / or regulations in force regarding data protection with total confidentiality.

  1. PayPal

PayPal will authorize the payment of the order, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.

  1. RETURN AND WITHDRAWAL POLICY

As established by the regulations, the consumer and user will have the right to DISMISS the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, whereby the aforementioned text of the General Law for the Defense of Consumers and Users is approved.

The client will have a maximum period of 14 calendar days from the day of receipt of the requested product or goods to inform Made in Colors about their desire to withdraw from the contract.

The withdrawal implies that Made in Colors will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.

During this period, the consumer will inform the employer of his decision to withdraw from the contract by filling in the form at the end of this document and sending it to the email address of Made in Colors.

Made in Colors will inform the consumer in durable support an acknowledgment of receipt of said withdrawal.

To proceed with the return of a product it is essential that it be in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.

Once we receive your request we will contact the customer to indicate the details of the return.

The client will bear the costs of returning the goods.

  1. WARRANTY

The products purchased through https://www.madeincolors.com enjoy a guarantee period from the moment of their acquisition, which cover the possible manufacturing defects of the product, as well as any damage produced during said period.

Made in Colors guarantees that its electronic commerce platform is technically prepared for the sale of products and / or services. Made in Colors makes the greatest effort so that the information that appears in the descriptions is correct and possesses the qualities of the product, however, may undergo slight variations in terms of specifications, colors or other design features.

Made in Colors guarantees that our products are original, are not manipulated, nor modified according to the legally established terms. Therefore, in accordance with current regulations, all products purchased through the e-commerce platform have a warranty period of 2 years from the date of delivery.

In the event that the product purchased has any tare, deterioration, or imperfection not related to misuse, the consumer must notify the customer service of Made in Colors, phone number 972 678 366 or through the address Email info@adeincolors.com, as soon as you are aware of it and always within the legally established deadline.

To make use of the guarantee it is essential to present the invoice / purchase receipt. Unless proven otherwise, the delivery is understood to be made on the day that appears on the invoice or purchase ticket, or on the corresponding delivery note if it is later.

In cases in which the use of the guarantee is justified, the damaged product or the return will be replaced, in the legally established terms. The expenses that originate as a result of the return of this will be borne by Made in Colors.

This warranty does not include deficiencies caused by misuse, negligence, beating or undue manipulation by the customer. Excluded from the warranties are consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network different from that indicated, incorrect installation or defects derived from any external cause.

This warranty does not include deficiencies caused by misuse, negligence, beating or undue manipulation by the customer. Excluded from the warranties are consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network different from that indicated, incorrect installation or defects derived from any external cause.

In durable products, the consumer will have the right to an adequate technical service and to the existence of spare parts for a minimum of 5 years from the date when the product ceases to be manufactured, without it being possible to increase the price of the spare parts when applying them in the repairs.

To know the procedures that must be followed in case of problems or breakdowns in a product, you can contact:

  • With the Customer Service of Made in Colors at the phone number 972678366.

To avoid problems with the installation or handling of the purchased product, make sure you have followed the installation and operation instructions contained in the user manuals.

If still, the product purchased does not work properly you should immediately contact the customer service and technical assistance of the manufacturer, or in your case the representative or distributor.

RETURNS

In the event that the product purchased has a defect in the factory, tare or deterioration, the consumer must notify the customer service of Made in Colors, phone number 972 678 633 or through the email address info @ madeincolors.com, as soon as it becomes aware of it, will have a maximum period to notify us of the incidence of 24 hours from the delivery of the product, in order to proceed with the return of the product, all without prejudice to the provisions of the Articles 114 and following of the LGDCYU

To make the return of this you must send the product to C / Vilamaniscle, nave 3.7 – 17600 Figueres (Girona), Spain, with its original packaging and with a copy of the purchase invoice. Once the item (s) has been received and verified that it complies with the above conditions, we will proceed to refund the entire amount paid by you, in the same modality in which the payment was made.

Customer Service hours are from 09:00 to 13:00 and from 14:00 to 17:00 from Monday to Friday.

 

  1. RESPONSIBILITY AND EXEMPTION OF LIABILITY

The consumer and user has the right to repair the product, its replacement, the price reduction or the termination of the contract, as established in Chapter II, Title. IV Book II of the General Law for the Defense of Consumers and Users.

If the product is not in accordance with the contract, the consumer may choose between repair or replacement of the product, both being free for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products and the purpose to which they were intended.

If the repair is completed and the product delivered, it remains non-conforming to the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.

 

  1. CUSTOMER ATTENTION AND CLAIMS

To file any complaint or complaint with Made in Colors, the customer should contact the customer service department at the phone number 972678366, or through the email address info@madeincolors.com.

According to the Resolution of online litigation on consumer matters of the EU and according to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/

  1. APPLICABLE LEGISLATION

The present conditions will be governed by current Spanish legislation.

In the event of any discrepancy or controversy arising from the interpretation or application of these Terms of Use or the content of the website, in general, Made in Colors and the USER, expressly waiving any other jurisdiction that may correspond to them, they submit to the jurisdiction of the Courts and Tribunals of the USER’s address. In the event that the USER is domiciled outside of Spain, Made in Colors and the USER, expressly waiving any other jurisdiction that may apply, submit to the jurisdiction of the Courts and Tribunals of Girona.

– Law 7/1998, of April 13, on General Contracting Conditions.

– Royal Legislative Decree 1/2007 of November 16, General Law for the Defense of Consumers and Users.

– Organic Law 15/1999, of December 13, on the Protection of Personal Data and its regulations.

– Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

All information and documentation available in the versions in other languages ​​of this website, is provided for informational purposes only. In case of discrepancy between the content of these versions and that of the original version in Spanish, the latter will prevail.

The language used will be Spanish.

– Link to the WITHDRAW form

– Link to the CLAIMS form